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CRM & Customer Experience

It's Not Easy Being a Customer

It's Not Easy Being a Customer

Dr Nicola Millard, Principal Innovation Partner, BT

Coupling Predictive Demand Planning with CRM for Improved Visibility

Aaron Weiss, VP and CIO, Axalta

Featured Issue
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Driving Cloud Innovation with Governance, Automation and Security
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CRM: An Essential Tool for Operational Efficiency

Andrew Ward, Head of Digital Customer Experience/ Head of Digital Product, British Gas Business
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Using Social Data to Power Real-Time CRM Optimization

Matt Kautz, VP, Head of Business Intelligence, Analytics and Research, Machinima
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How to build a CRM team

Mike Berry, Senior Director of CRM Technology, Shutterfly Inc.
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Making Digital Readiness A Priority

James Freed, Cio, Health Education England
Optimizing Digital Data Collection for CRM

Optimizing Digital Data Collection for CRM

Gary Angel, Principal, Advisory Services, Advanced Analytics - Digital Analytics, EY

Big Data Accelerates the CRM Race

Big Data Accelerates the CRM Race

Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities

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The CIO's Role in Fixing a Broken CRM

Rob Urbanowicz, CRM Practice Area Director, Socius

News

Securing the Cloud: Europe's Strategy for Digital Critical Infrastructure

AI Knowledge Management in European Customer Support

Exploring Europe Through Augmented and Virtual Reality

AI Testing Solutions for Europe: Ensuring Compliance in Enterprise Software

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Making Digital Readiness A Priority

James Freed, Cio, Health Education England

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CRM: An Essential Tool for Operational Efficiency

Andrew Ward, Head of Digital Customer Experience/ Head of Digital Product, British Gas Business

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It's Not Easy Being a Customer

Dr Nicola Millard, Principal Innovation Partner, BT

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Coupling Predictive Demand Planning with CRM for Improved Visibility

Aaron Weiss, VP and CIO, Axalta

Solving the CRM Conundrum

Solving the CRM Conundrum

Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions

How to build a CRM team

How to build a CRM team

Mike Berry, Senior Director of CRM Technology, Shutterfly Inc.

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Using Social Data to Power Real-Time CRM Optimization

Matt Kautz, VP, Head of Business Intelligence, Analytics and Research, Machinima

News

Really Simple Systems Introduces New Integrated Marketing Tool

4 CRM Features Empowering Startups

The CIO's Role in Fixing a Broken CRM

The CIO's Role in Fixing a Broken CRM

Rob Urbanowicz, CRM Practice Area Director, Socius

Big Data Accelerates the CRM Race

Big Data Accelerates the CRM Race

Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities

Optimizing Digital Data Collection for CRM

Optimizing Digital Data Collection for CRM

Gary Angel, Principal, Advisory Services, Advanced Analytics - Digital Analytics, EY

National Geographic: A wealth of experiences

National Geographic: A wealth of experiences

Jill Cress, CMO-EVP, National Geographic Partners

  • Adopting And Driving AI Across an...

    Dr. Yves Gorat Stommel, Deputy Head of Function Evonik Digital, Evonik [ETR: EVK]

  • Challenges under the Hood: Cloud...

    Ivan Romero, Global Head Of Public Cloud, Wealth Management & Insurance, Banco Santander(BME: SAN)

  • Evolving Role of the CISO

    Christos Syngelakis, Group Chief Information Security Officer, Motor Oil[Fra: Mhz]

  • EU Cyber Challenges For The Private...

    Paulo Moniz, Director- Information Security and It Risk, EDP [ELI: EDP]

  • Inspiring Extraordinary Customer Success

    Alexander Bender, Global Head of Client and Broker Relationship Management, Allianz

  • Unveiling the Power of Data Visibility

    Muhammad Saleem, Head of Data Architecture, Bae Systems [LON: BA]

  • Transforming The Trucking Industry...

    Jair Ribeiro, Data Analytics and AI Leader, Volvo Group

  • The Transforming Landscape of...

    Cameron Farrar, Vice President - Head Of Software Asset Management, Marsh Mclennan(NYSE: MMC)

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