CRM & Customer Experience
It's Not Easy Being a Customer
Dr Nicola Millard, Principal Innovation Partner, BT
Coupling Predictive Demand Planning with CRM for Improved Visibility
Aaron Weiss, VP and CIO, Axalta

CRM: An Essential Tool for Operational Efficiency

Using Social Data to Power Real-Time CRM Optimization
Optimizing Digital Data Collection for CRM
Gary Angel, Principal, Advisory Services, Advanced Analytics - Digital Analytics, EY
Big Data Accelerates the CRM Race
Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
CRM: An Essential Tool for Operational Efficiency
Andrew Ward, Head of Digital Customer Experience/ Head of Digital Product, British Gas Business
Coupling Predictive Demand Planning with CRM for Improved Visibility
Aaron Weiss, VP and CIO, Axalta
Solving the CRM Conundrum
Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
How to build a CRM team
Mike Berry, Senior Director of CRM Technology, Shutterfly Inc.
Using Social Data to Power Real-Time CRM Optimization
Matt Kautz, VP, Head of Business Intelligence, Analytics and Research, Machinima
The CIO's Role in Fixing a Broken CRM
Rob Urbanowicz, CRM Practice Area Director, Socius
Big Data Accelerates the CRM Race
Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
Optimizing Digital Data Collection for CRM
Gary Angel, Principal, Advisory Services, Advanced Analytics - Digital Analytics, EY
National Geographic: A wealth of experiences
Jill Cress, CMO-EVP, National Geographic Partners








